Our longevity shows we will be here for you now and in the future. When you do business with us you know we will be here to support you.

At Glenwood customer service is not a department it is a philosophy supported by all our employees. Each employee is responsible and held accountable for providing exceptional customer service. We don’t expect you to believe how great our service is, so we would like the opportunity to prove it to you. Visit our Service Standards page to learn more.

Each of our technicians are professionally trained and certified in the equipment they are installing. Our quality of work and attention to detail set us apart from other providers.

We believe the key to our exceptional customer service and customer satisfaction is our fast response times. All of our consulting customers are given a response time of when we will be on-site to troubleshoot issues. You get peace of mind knowing we will be there when you need us.

Part of our service is providing periodic checks of your network and equipment. This allows us to be proactive in fixing issues rather than reactive, potentially saving you money and down time. See brochure for more information.

One of the biggest advantages of doing business with Glenwood is our on-site support. Our friendly, professional staff members will come to your location monthly to conduct preventative maintenance. We feel that by visiting our customers on a monthly basis, we can better prevent future issues with your equipment and give you a chance to visit with our staff and ask questions. See brochure for more information.

Network Monitoring is an important need in several areas, for several reasons. System administrators use event logs and application logs as a critical source to troubleshoot performance problems on hosts or applications across the network. Efficient event and application log analysis reduces system downtime, increases network performance, and helps tighten security policies in the enterprise. Glenwood strives to be proactive when dealing with our IT Consulting customer’s needs. We feel that monitoring the equipment and fixing things before they break save you money and down time. See brochure for more information.

Threats to today’s networks continue to grow, with attacks coming from both outside and inside corporate networks. These threats can have devastating effects, ranging from: business disruption due to a network outage, financial risk resulting from information loss, or liability issues stemming from information tampering. Meanwhile, businesses are striving to improve their profitability and competitiveness through continued business process optimization and automation, leading to increased connectivity with their business partners and customers. These applications offer many benefits, but can also introduce a variety of risks if not secured properly. See brochure for more information.

Glenwood’s Online Data Back-up Service is an Internet-based data protection service that allows our clients to routinely backup and recover important data, using a secure and trusted server on the Internet. See brochure or our Online Back-up page for more information.

Every year, millions of dollars in employee time and productivity are wasted with Internet usage that is unrelated to work. Our content filtering service gives businesses fast, scalable, high performance protection against the high cost of wasteful and risky Internet usage including: legal liability, lost employee productivity, and wasted bandwidth.