Calling Features

Glenwood has a variety of calling features to meet your calling needs. Choose from our most popular calling features such as 4 Digit Dialing, Find Me – Follow Me, Voicemail2Email, Caller ID, Voicemail, Call Waiting and more. Shop for calling features by clicking the links below.

$1.00 per month

Local calling just got a whole lot easier and a lot more fun. Now you can call friends and family in the Glenwood service area by only dialing the last 4 digits of their phone number. Say goodbye to 10 digit dialing and HELLO to the simplicity of 4 digit dialing.

Get through to busy numbers as soon as they’re free.

Price: $2.00/mo

How it works:
You can save time dialing busy numbers over and over. Your phone rings you as soon as the line is free, and automatically connects you.

How to use:

  1. When you hear a busy signal, press and release the “switchhook.” Listen for a special tone.
  2. If you’ve already hung up, lift the handset and listen for a normal dial tone.
  3. Press *66 (On a rotary dial phone, dial 1166.)
  4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
  5. A special callback ring alerts you if the line becomes free (some phones ring normally).
  6. Lift the handset to automatically place the call.

To cancel your Callback request:

  1. Depress the “switchhook” and release. Listen for a special dial tone.
  2. If you’ve already hung up, lift the handset and listen for a normal dial tone.
  3. Press *86. (On a rotary dial phone, dial 1186.)
  4. Listen for the confirmation tone or announcement. Hang up.

Easily dial your last call-even if you didn’t answer.

Price: $2.00/mo

How it works:
If you couldn’t get to the phone in time, you can still find out who called. Return the call by dialing a simple code.

How to use:

  1. Lift the handset and listen for a normal dial tone.
  2. If you were already on the phone and ignored a call waiting tone, press and quickly release the “switchhook.”
  3. Press *69. (On a rotary dial phone, dial 1169.) Your call will go through like a normal call.

If the line is busy:

  1. Hang up. Your phone will keep trying the line for up to 30 minutes.
  2. A special callback ring alerts you if the line becomes free. (Some phones ring normally.)
  3. Lift the handset to automatically place the call.

To cancel your Automatic Recall request:

  1. Press *89. (On a rotary dial phone, dial 1189.)
  2. Listen for the confirmation tone or announcement. Hang up.

An easy-to-use voice answering system.

Price: $1.00/mo

How it works:
Callers can leave messages for you when you are busy or away form the phone.

Accessing your mailbox from your own phone:
You access your mailbox so that you can listen to your messages, record your greeting, or create a password. You can access your mailbox from your own phone.

To use with no password:
If you have not yet assigned yourself a password, you can only access your mailbox from your own phone.

  1. Call the system-access number. No mailbox number or password is required.

To use with your password:

  1. Call the system-access number.
  2. Enter your password.
  3. Press #.

Accessing your mailbox from another phone:
When you are away from your own phone, you can access your mailbox from any other touch-tone phone.

To use your password:

  1. Call the system-access number from any touch-tone phone.
  2. Enter your mailbox number.
  3. Press #.
  4. Enter your password.
  5. Press #.

To use with your own phone number:

  1. Call your own phone number from any touch-tone phone.
  2. Press *.
  3. Enter your password.
  4. Press #.

Retrieving your messages:
Your phone may have a message-waiting light which flashes to indicate new messages, or you may hear a special dial tone when you pick up the handset.

Playing your messages:
When you play your messages, you hear the new messages first, followed by all stored messages in chronological order.

To play your messages, first access your mailbox:

  1. Press 1 on the Main Menu to select Message Retrieval.
  2. After each message has played, you must decide whether to keep it, delete it, or save it as new.
    To replay the message, press 1.
    To keep the message, press 2.
    To delete the message, press 3.
    To save it as new, press 4.

Interrupting message playback:
At any time while playing a message or prompt, you can interrupt it to perform another action.
To skip back, press 7.
To pause, press 8; to continue, press 8 again.
To skip forward, press 9.

Ending message retrieval:
Press * to end Message Retrieval and return to the Main Menu.

Let your calls follow you to another number

Price: $1.75/mo

How it works:
You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. It can still be used to make outgoing calls.

To “turn on” the service:

  1. 1. Lift the handset and listen for the dial tone.
  2. Press *72 (On a rotary phone, dial 1172.)
  3. Listen for the dial tone.
  4. Dial the number where you want your calls forwarded.
  5. When the phone is answered, your Call Forward is in effect.

If the line is busy, or there’s no answer:

  1. Hang up.
  2. Within two minutes, repeat steps 1 – 4 above. You’ll hear a confirmation tone, to let you know your Call Forward is now working.

To “turn off” the service:

  1. Lift the handset and listen for dial tone.
  2. Press *73. (On a rotary phone, dial 1173.)
  3. Listen for the confirmation tone, then hang up. Your Call Forward is now “off”, and calls will ring normally on your phone.

To change the “forward to” number:

  1. Turn off Call Forward.
  2. Repeat steps 1 – 5 above to turn on Call Forward, entering the new “forward to” number.

Let your calls follow you to another number

Price: $1.75/mo

How it works:
Whenever you’re on the phone, you can be sure your callers can talk with someone else or can leave a message for you. Easily turn it on or off, or change the forwarding number anytime.

To “turn on” the service:

  1. Lift the handset and listen for the dial tone.
  2. Press *90 (On a rotary phone, dial 1190.)
  3. Listen for the dial tone.
  4. Dial the number where you want your calls forwarded.
  5. When the phone is answered, your Call Forward is in effect.

If the line is busy, or there’s no answer:

  1. Hang up.
  2. Within two minutes, repeat steps 1 – 4 above. You’ll hear a confirmation tone, to let you know your Call Forward Busy is now working.

To “turn off” the service:

  1. Lift the handset and listen for dial tone.
  2. Press *91. (On a rotary phone, dial 1191.)
  3. Listen for the confirmation tone, then hang up. Your Call Forward Busy is now “off”.

To change the “forward to” number:

  1. Turn off Call Forward Busy, (see directions above).
  2. Repeat the steps above to turn on Call Forward Busy, entering the new “forward to” number.

Whenever you can’t answer, forward your calls to someone who can.

Price: $1.75/mo

How it works:
If you can’t get on the phone, you can be sure that your calls won’t go unanswered. You can easily change the forwarding number – even choosing how many times your phone should ring.

To “turn on” the service:

  1. Lift the handset and listen for the dial tone.
  2. Press *92 (On a rotary phone, dial 1192.)
  3. Listen for the dial tone.
  4. Dial the number of rings (from 2 to 9) to be allowed before the call is forwarded. Then dial the number where you want your calls forwarded.
  5. When the phone is answered, your Call Forward No Answer is in effect.

If the line is busy, or there’s no answer:

  1. Hang up.
  2. Within two minutes, repeat steps 1 – 4 above. You’ll hear a confirmation tone, to let you know your Call Forward No Answer is now working.

To “turn off” the service:

  1. Lift the handset and listen for dial tone.
  2. Press *93. (On a rotary phone, dial 1193.)
  3. Listen for the confirmation tone, then hang up. Your Call Forward No Answer is now “off”, and calls will ring normally on your phone.

To change the “forward to” number:

  1. Turn off Call Forward No Answer (see directions above).
  2. Repeat steps above to turn on Call Forward No Answer, entering the new “forward to” number.

Notes: Dial the number exactly as if you are calling directly. For a local number, dial the 10-digit phone number. For a long distance number, dial “1” plus the area code. Or if you have speed calling, you may dial one of your codes instead.

From any location – turn on, turn off, or change your forwarding number.

Price: $1.75/mo

How it works:
You can use a touch-tone telephone at another location to change your Call Forward on your home or business phone.

To access your telephone’s Call Forward service remotely:

  1. Lift the handset and listen for the dial tone.
  2. Dial the Call Forward access number provided by your telephone company.
  3. After the line rings, listen for the special dial tone.
  4. Dial your seven-digit home or business telephone number that has Call Forward.
  5. Dial your Personal Identification Number (PIN).
  6. Listen for the special dial tone. You are now ready to change your Call Forward.

Proceed with one of the Call Forward functions: Call Forward, Call Forward Busy, Call Forward No Answer.

“You get to manage your calls”

Price: $2.50 per Month

How it Works:
This service gives subscribers call control from their telephone. Specific numbers can be identified as Always Allow or Always Block. The service provides a PIN number override so that calls normally blocked can be completed on a per-call basis.

Notes:
This service can be used to restrict 900, international, toll casual (10-10-XX) and local calls. The service can be configured to allow or restrict all calls except those to specific numbers (local or toll).

The telephone company will provide a PIN to the subscriber, which can be changed over telephone. Customers will be required to fill out a form listing all numbers they wish to have allowed or blocked.

Easily transfer a call to someone else.

Price: $2.00/mo

How it works:
You can transfer a call to another number or add a third person to a call. When you’re ready to hang up, the other two people can continue their conversation.

To transfer a call:

  1. Press and quickly release the “switchhook” to place the person you’re talking with on hold.
  2. Listen for the dial tone.
  3. Dial the third person’s phone number. (If you have speed calling, you may dial one of your codes instead.)
  4. When the third person answers, you can talk privately before making it a three-way conversation.
  5. To complete the transfer, press and quickly release the “switchhook.” You can now talk with both people at the same time.
  6. Hang up. The other two people can continue their conversation.

To cancel the transfer:
You can cancel the transfer at any time-if the third person did not answer, you received a busy signal or recording,or you wish to cancel the transfer after talking to the third person. Just press and release the “switchhook” twice. You’ll be reconnected to the person holding.

You’ll know when another caller is trying to reach you.

Price: $1.75/mo.

How it works:
You can use your telephone without missing other calls. A special tone alerts you to a waiting call; the person calling you hears normal ringing.

To answer a waiting call:
1. When you’re on the phone, a special tone tells you a second call is waiting.
2. Simply press and quickly release the “switchhook” on your telephone. Your first caller is automatically placed on hold, while you’re connected with the second caller.

If you choose not to answer the incoming call:
1. You’ll hear a special tone to remind you of the waiting call.

To alternate between callers:
1. Simply press and quickly release the “switchhook.” While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private.

To end either call:
1. Hang up
2. Your phone will ring.
3.When you answer, you’ll be connected with the remaining caller.

See the number and name calling before you answer the phone.

Price: $4.50/mo Number Delivery Only
$5.50/mo with Name and Number Delivery

How it works:
When you receive a call, the number and name of the person calling you is shown on your Caller ID display screen.

How to use:

  1. When you receive a call, wait until your telephone completes the first ringing signal.
  2. The telephone number and name of the person calling you will automatically appear on your display screen.
  3. If you choose to answer the call, the number will remain on the screen until you or the caller hangs up.

Notes:
Subscription to Caller ID requires the lease or purchase of display telephone or an add-on display unit.
If the letter “P” or “Private” appears on your screen, the caller may have blocked the display of their number by pressing *67 (or dialing 1167 on a rotary phone) before placing the call. You can choose whether or not to answer the call.
If “unknown name,” “unknown number,” “out of area,” or “0” appears, the caller is in an area that does not support Caller ID services.

Your regular conversation, Internet, or facsimile won’t be interrupted.

Price: $1.00/mo

To “turn off” Call Waiting before making a call:

  1. Lift the handset and listen for the dial tone.
  2. Press *70. (On a rotary phone, dial 1170.)
  3. Listen for the confirmation tone.
  4. Dial the telephone number you wish to call. Now, your call will not be interrupted by the Call Waiting tone. Other callers will hear a busy signal.
  5. After you hang up, Call Waiting automatically “turns on” again.

To “turn off” Call Waiting during a call: (You must have Three-Way Calling to “turn off” Call Waiting during a call.)

  1. Press and release the “switchhook.”
  2. Press *70. (On a rotary phone, dial 1170.)
  3. Listen for the confirmation tone. You’ll automatically be reconnected to your call.
  4. After you hang up, Call Waiting automatically “turns on” again.

Identify harassing callers through the phone company.

Price: $5.00

How it works:
When you receive a harassing call, you can dial a simple code to trace the source of that call for the telephone company.

How to use:

  1. When you get a nuisance call, press and quickly release the “switchhook.” Listen for a special dial tone.
  2. If you’ve already hung up, just lift the handset again and listen for a normal dial tone.
  3. Press *57. (On a rotary dial phone, dial 1157.)
  4. Listen for a confirmation announcement that the last call has been traced.
  5. Hang up.
  6. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we’ll provide that number to the local authorities.

You’ll know when someone special is calling.

Price: $2.00/mo

How it works:
When you make a list of special callers, your phone uses a special ring to announce calls from any of those numbers. If you also have Call Waiting, you’ll hear a special Call Waiting tone.

How to use:

  1. Lift the handset and listen for the dial tone.
  2. Press *61. (On a rotary phone, dial 1161.)
  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your list:

  1. Press #01#. (On a rotary phone, dial 1201.)

To hear the phone numbers on you list:

  1. Dial 1.
  2. After the list is read, voice instructions will follow.

To add a number to your list:

  1. Press #. (On a rotary phone, dial 12.)
  2. Follow the voice instructions you’ll hear. You can store up to 31 phone numbers on your VIP list.

To remove a number from you list:

  1. Press *. (On a rotary phone, dial 11.)
  2. Follow the voice instructions to remove any or all of those numbers.

To hear instructions again:

  1. Dial 0.
$2.00 per month

You no longer need to be at home to receive a call. In fact, you can be almost anywhere. With Glenwood’s Find Me – Follow Me Service, when someone calls your phone the service will continue to call up to 6 phone numbers until it finds you. This service is ideal for anyone who is on the go.

Turn your phone into a home communications system.

Price: No Charge

How it works:
Use your phone to talk with someone in another part of the house, garage, workshop, or barn-wherever there’s an extension. A special ring lets you know it’s an intercom call.

How to use:

  1. Lift the handset and listen for the dial tone.
  2. Dial your own phone number. You’ll hear a confirmation tone or a recorded message indicating that you’ve dialed your own number.
  3. Hang up.
  4. Listen for the phone to ring. You’ll hear a special ring for a Home Intercom call. The phone will stop ringing when someone picks up an extension.
  5. Lift the handset and you’ll be connected.

Block your number form being displayed to others.

Price: No Charge

How it works:
By dialing a code before you place a call, you can prevent your phone number from appearing on the Caller ID display of the person receiving your call.

How to use:

  1. Lift the handset and listen for the dial tone.
  2. Press *67 (On a rotary phone, dial 1167.) You must dial *67 before each call your place. Otherwise, your phone number will be released to the person receiving your call.
  3. Dial the number you’re calling as usual.
  4. The person you’ve called will not be able to see your number displayed on their telephone display screen. Instead, a “P” or “Private” will be displayed.

Decide which calls you’ll take.

Price: $2.00/mo

How it works:
You can program your phone to accept only those calls from a special list of people. When your service is “turned on,” your phone will accept only calls from those in your Selective Call Acceptance list. All others will hear an announcement that you’re not accepting calls at this time.

To “turn on” the service:

  1. Lift the handset and listen for the dial tone.
  2. Press *64. (On a rotary phone, dial 1164.)
  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how may (if any) numbers are currently stored in your acceptance list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your acceptance list:

  1. Press #01#. (On a rotary phone, dial 1201.)

To hear the phone numbers on your list:

  1. Dial 1.
  2. After the list is read, voice instructions will follow.

To add a number to your list:

  1. Press #. (On a rotary phone, dial 12.)
  2. Follow the voice instructions you’ll hear. You can store up to 31 phone numbers on your list.

To remove a number from your list:

  1. Press *. (On a rotary phone, dial 11.)
  2. Follow the voice instructions to remove any or all of those numbers.

To hear instructions again:

  1. Dial 0.

Decide which callers should follow you to another number.

Price: $2.00/mo


How it works:

You can program your phone to forward only those calls from a special list of number to another number-such as your car phone. When your service is tuned “on,” calls from numbers in your forward list will be re-routed to your “forward-to” number. All others will ring at your phone as usual.

How to use:

  1. Lift the handset and listen for the dial tone.
  2. Press *63. (On a rotary phone, dial 1163.)
  3. Listen for an announcement telling you whether the feature is currently stored in your forward list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your forward list:

  1. Press #01#. (On a rotary phone, dial 1201.)

To enter your “forward-to” number:

  1. The first time you turn on the service, you’ll be asked to enter the number you’d like your special calls forwarded to. From then on, the system will simply remind you of the current “forward-to” number.
  2. If the current number is correct, dial 1.
  3. If you wish to change the current “forward-to number, dial 0 and then follow the voice instructions.

To hear the phone numbers on your list:

  1. Dial 1.
  2. After the list is read, voice instructions will follow.

To add a number to your list:

  1. Press #. (On a rotary phone, dial 12.)
  2. Follow the voice instructions you’ll hear. You can store up to 31 phone numbers on your forward list.

To remove a number form your list:

  1. Press *. (On a rotary phone, dial 11.)
  2. Follow the voice instructions to remove any or all of those numbers from your forward list.

To hear instructions again:

  1. Dial 0.

Don’t let unwanted calls disturb you.

Price: $2.00/mo

How it works:
You can program your phone to reject calls from any number you place in the rejection list. When your service is turned “on,” any callers in this list will hear an announcement that you’re not accepting calls at this time. All other calls will ring through as usual.

How to use:

  1. Lift the handset and listen for the dial tone.
  2. Press *60. (On a rotary phone, dial 1160.)
  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how may (if any) numbers are currently stored in your rejection list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add a last caller to your rejection list:

  1. Press #01#. (On a rotary phone, dial 1201.)

To hear the phone numbers on your list:

  1. Dial 1.
  2. After the list is read, voice instructions will follow.

To add a number to your list:

  1. Press #. (On a rotary phone, dial 12.)
  2. Follow the voice instructions you’ll hear. You can store up to 31 phone numbers on your list.

To remove a number from your list:

  1. Press *. (On a rotary phone, dial 11.)
  2. Follow the voice instructions to remove any or all of those numbers from your rejection list.

To hear instructions again:

  1. Dial 0.

Quickly dial eight of your most frequently called numbers.

Price: $1.75/mo

How it works:
You can enter up to eight telephone numbers-local or long distance-into your Speed Calling list. Then, you can reach those people by dialing just one digit.

To program your Speed Calling list:

  1. Lift the handset and listen for the dial tone.
  2. Press *74 (On a rotary phone, dial 1174.)
  3. Listen for the dial tone.
  4. Dial a one-digit speed code. (Choose any number, 2 through 9.)
  5. Dial the telephone number you wish to assign to that speed code. (For long distance calls, be sure to include “1” plus the area code.)
  6. Press the # key. (On a rotary phone, wait four seconds after dialing.)
  7. Listen for the confirmation tone.

To call someone on your speed calling list:

  1. Lift the handset and listen for the dial tone.
  2. Dial the one-digit speed code, then press the # key. (On a rotary phone, wait four seconds after dialing.)

To change your Speed Calling list:

  1. Lift the handset and listen for the dial tone.
  2. Press *74. (On rotary phone, dial 1174.)
  3. Listen for the dial tone.
  4. Dial the one-digit speed code you wish to change.
  5. Listen for the cancellation tone, then the dial tone. Follow steps 4 – 7 above to program your Speed Calling list.

Know who the call is for, as soon as it rings!

Price: $5.00 /mo

How it works:
Two (2) different phone numbers can be assigned to your home telephone line. Use one number for the adults and another for the children. You can answer the phone differently for different callers.

To use:

  1. When someone dials your main telephone number, you’ll hear normal ringing (one long ring).
  2. When someone dials any of the other telephone numbers, you’ll hear a special ring that identifies that number (such as two short rings).
  3. Wait until the full ring pattern is complete before answering. You’ll know whether the call is for you-and how you should greet the caller.

If you also have Call Waiting:

  1. If someone dials your main number while you’re on the phone, you’ll hear a normal Call Waiting tone.
  2. If someone dials one of the other numbers, you’ll hear a special Call Waiting tone that identifies that particular number (such as two short tones).

Now you can tell telemarketers what you really think

Price: $4.00 per Month

How it Works:
Calls from telemarketers are typically delivered to your phone as “unknown” or “out-of-area.” This service intercepts these calls, and announces that you do not accept calls from telemarketers. The great thing is, your phone doesn’t even ring. It also instructs telemarketers to add your name to their “Do Not Call” list. Other callers are advised to dial 1 or stay on the line to be connected.

Message Played:
“The number you have reached does not accept calls from Telemarketers. If you are a Telemarketer, please add this number to your “Do Not Call” list and hang up now. Otherwise, please press 1 and stay on the line.”

Notes:
This service will not block all telemarketer calls. Calls from telemarketers who do not send their calls as “unknown” or “out-of-area” will ring to the customer’s home. If a telemarketer ignores the warning please get the name and phone number of the company calling and contact the FTC or the Consumer Protection Agency.

Talk with two people in different places-at the same time.

Price: $1.75/mo

How it works:
When you’re talking with someone, you can add a third person to the call. It’s easy to coordinate family schedules or hold a telephone conference with business colleagues.

To add a third person to the call:

  1. Press and quickly release the “switchhook” to place the first person on hold.
  2. Listen for the dial tone.
  3. Dial the third person’s phone number. (If you have speed calling, you may dial one of codes instead.)
  4. When the third person answers, you can talk privately before making it a three-way conversation.
  5. To make the three-way connection, press and quickly release the “switchhook.” You can now talk with both people at the same time.

To cancel the three-way connection:

  1. If the third person did not answer or you wish to disconnect them, just press and quickly release the “switchhook.” You’ll be reconnected to the person holding.
  2. Or, if either of the two people hang up, you can continue talking with the remaining person.

To end the call completely:

  1. Simply hang up.

Electronic voice messaging that answers call, forwards messages and sends messages.

Price: $5.75

Free to Voicemail Subscribers* *First email address is free. Additional emails are $1.00 per month.

Now you can get your home voicemail sent to any email address. When someone leaves a voicemail at your home, you get an email with the caller ID information and a link to listen to the message. Have the notification sent to as many email addresses as you want. Listen to the message from your computer or mobile devices.

Be prepared for emergency situations.

Price: $1.75/mo

How it works:
Help is not far away–even when you can’t dial the phone. Your telephone can automatically dial the phone. Your telephone can automatically dial an emergency number for you.

To use:

  1. Lift the handset and wait 30 seconds.
  2. The pre-designated number is automatically dialed. (You must select the telephone number to be dialed when you sign up for Warm Line service. To change this number, contact your local telephone company.

To prevent automatic dialing:

1. Begin dialing within 30 seconds after lifting the handset.